Muwan Palassa Resort (“we”, “us”, “our”) is committed to protecting the privacy of every guest, prospective guest, and visitor to this website. This policy explains what personal data we collect, why we collect it, how long we keep it, and the rights you hold over it under applicable data protection law, including the EU General Data Protection Regulation (GDPR) where it applies to you.
Who we are
This website is operated by Muwan Palassa Resort, . Our website address is: https://beta.muwanpalassaresort.com. For any question about this policy or your personal data, you may write to .
What we collect
Depending on how you use this site, we may collect:
- Contact details you submit through our enquiry or reservation forms — name, email address, phone number, and the content of your message.
- Reservation details, including arrival and departure dates, chalet preference, party size, and any special requests you share with us.
- Technical information collected automatically, such as IP address, browser type, and pages visited, used only in aggregate to understand site performance.
Why we collect it
We use your personal data to respond to enquiries, process and confirm reservations, provide the services you request during your stay, and — only with your consent — to send occasional journal notes and seasonal offers. We do not sell personal data to third parties.
Cookies
This site uses a small number of cookies necessary for its operation, and, where you consent, analytics cookies to help us understand how the site is used.
Who we share your data with
We share personal data only with service providers who help us operate the resort and this website — for example, our booking engine, email service, and hosting provider — each bound by contractual confidentiality and data protection obligations.
International transfers
How long we keep your data
We retain enquiry and reservation records for as long as needed to fulfil your booking and to meet our accounting and legal obligations, after which they are securely deleted.
Your rights
Where GDPR or another applicable data protection law gives you these rights, you may ask us to: access the personal data we hold about you; correct inaccurate data; erase your data; restrict or object to certain processing; and receive your data in a portable format. To exercise any of these rights, please contact us at . You also have the right to lodge a complaint with your local data protection authority.
Security
We take reasonable technical and organisational measures to protect the personal data you share with us against unauthorised access, loss, or misuse.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page.
Last updated: